Last Updated: June 2026 · Effective from date of publication.
This summary does not replace the full Policy below. Please read the complete document for binding detail.
town33 collects only the personal data necessary to operate your account, comply with licensing obligations, and prevent fraud. We do not collect data speculatively or sell it to unrelated third parties.
All data transmitted between your device and town33 servers is encrypted using TLS 1.3 with 256-bit keys. Stored sensitive data — including payment information — is encrypted at rest using industry-standard protocols.
town33 does not sell, rent, or trade your personal information to unrelated third parties for their commercial purposes. Data sharing is limited to service providers who operate under binding confidentiality obligations.
You may request a copy of the personal data town33 holds about you at any time. Requests are processed within 30 days. You may also request correction of inaccurate data or deletion subject to applicable legal retention obligations.
Marketing communications from town33 are opt-in. You may withdraw consent for marketing emails or SMS at any time via your account settings or by contacting support. Withdrawal of marketing consent does not affect your account status.
town33's data handling practices are designed with reference to Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. Your data is processed lawfully, fairly, and transparently.
1.1 This Privacy Policy ("Policy") describes how town33 ("the Company", "we", "us", "our") collects, uses, discloses, stores, and protects personal data relating to individuals ("you", "the Player") who access or use the town33 platform at town33.net and any associated subdomains or services.
1.2 town33 is committed to handling personal data responsibly, in accordance with applicable data protection laws including, where relevant, Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection requirements of the jurisdiction in which town33 holds its international gaming authority licence.
1.3 Please read this Policy carefully before registering an account or using town33. If you have questions about how your personal data is handled, please contact us using the details in Section 15.
1.4 This Policy applies to all personal data collected through the town33 platform, whether submitted directly by you during registration, collected automatically through your use of the platform, or provided to us by third parties in connection with identity verification or fraud prevention services.
2.1 Identity Data: Full legal name, date of birth, nationality, and government-issued identification number as provided during account registration and KYC verification (e.g., MyKad number for Malaysian players, passport number for foreign nationals).
2.2 Contact Data: Email address, phone number, and residential address as provided at registration or updated in account settings.
2.3 Financial Data: Payment method details necessary to process deposits and withdrawals, including bank account numbers, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost), and transaction records. town33 does not store full card numbers or authentication credentials for payment instruments.
2.4 Account Data: Username, encrypted password hash, account preferences, responsible gaming settings, bonus history, wagering history, and session logs.
2.5 Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and referring URL, collected automatically when you access the platform.
2.6 Usage Data: Pages visited, games played, bet amounts, session duration, navigation paths, and interaction events within the platform, used to improve the user experience and for fraud detection.
2.7 Communications Data: Records of your communications with town33 support, including live chat transcripts, emails, and any dispute-related correspondence, retained for quality assurance and regulatory compliance.
2.8 Verification Data: Documents submitted to satisfy KYC requirements, including copies of government-issued identity documents, utility bills or bank statements for proof of address, and selfie or video verification images where required.
3.1 Directly from You: When you register an account, complete KYC, make a deposit or withdrawal request, contact support, or update your account settings.
3.2 Automatically: Through cookies, web beacons, server logs, and similar tracking technologies when you access and use the town33 platform. See Section 10 for full details on our cookie practices.
3.3 From Third Parties: From identity verification service providers, fraud detection services, and payment processors in connection with the operation of your account. town33 may also receive data from publicly available sources where relevant to fraud prevention or AML obligations.
4.1 town33 processes your personal data for the following purposes:
5.1 town33 processes personal data on the following legal bases:
6.1 town33 does not sell, rent, or trade your personal data to third parties for their independent commercial use.
6.2 town33 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
6.3 All third-party data processors engaged by town33 are subject to contractual obligations that restrict them from processing your data for any purpose other than the specific service they provide to town33.
7.1 The nature of online gaming means that some personal data processed by town33 may be transferred to, and stored or processed in, countries outside of Malaysia. This may occur in connection with cloud infrastructure, game server hosting, or identity verification services.
7.2 Where personal data is transferred internationally, town33 ensures that appropriate safeguards are in place to protect such data, including contractual clauses equivalent to those required under applicable data protection law, and selection of service providers who operate in jurisdictions with recognised data protection frameworks.
7.3 By using the town33 platform, you acknowledge that your personal data may be transferred, stored, and processed outside Malaysia as described in this Section.
8.1 town33 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account and for such additional periods as are required by applicable law or our licensing obligations.
8.2 Account transaction records, KYC documentation, and AML-related data are typically retained for a minimum of five (5) years following account closure, in accordance with standard gaming licence and financial crime prevention obligations.
8.3 Marketing communications preferences and consent records are retained for the period during which marketing communications are sent and for a reasonable period thereafter to demonstrate compliance with consent obligations.
8.4 Technical and usage data collected through cookies or server logs may be retained for shorter periods consistent with their operational purpose, as described in our Cookie policy (Section 10).
8.5 When personal data is no longer required, town33 will securely delete or anonymise it in accordance with our internal data disposal procedures.
9.1 Subject to applicable law, you have the following rights in relation to your personal data held by town33:
9.2 To exercise any of these rights, please contact town33 using the details in Section 15. We will respond to verified requests within 30 days. In some cases, we may need to verify your identity before processing a request. Some rights are subject to exemptions under applicable law — particularly where data is required for legal compliance or to defend legal claims.
10.1 town33 uses cookies and similar tracking technologies on the platform for the following purposes:
10.2 You may manage your cookie preferences through your browser settings. Blocking essential cookies may impair your ability to use core platform features. Note that disabling analytics or marketing cookies does not affect your ability to use town33's gaming services.
10.3 town33 does not use third-party advertising networks that profile users across unrelated websites. Analytics and marketing tools used by town33 are operated under data processing agreements that restrict the use of your data.
11.1 town33 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
11.2 In the event of a data breach that is likely to result in a risk to your rights and freedoms, town33 will notify affected individuals and relevant authorities in accordance with applicable law.
11.3 While town33 takes security seriously and invests significantly in protective measures, no digital transmission or storage system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for ensuring your own devices are secure.
12.1 The town33 platform is strictly restricted to individuals aged 21 years and above. town33 does not knowingly collect personal data from individuals under 21 years of age.
12.2 If town33 becomes aware that personal data has been collected from a minor, the relevant account will be immediately closed, all associated data deleted or quarantined, and any deposited funds returned subject to identity verification.
12.3 If you believe that a minor may have registered on town33, please notify us immediately via the contact details in Section 15.
13.1 The town33 platform does not contain outbound links to third-party websites for general browsing purposes. To the extent that game providers' software interfaces load within the town33 environment, such software is governed by the data practices of the respective game provider as disclosed to town33 under our commercial agreements.
13.2 town33 is not responsible for the privacy practices or content of any third-party systems that may be referenced in player communications or accessed independently by players outside the town33 platform.
14.1 town33 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide advance notice via the platform or your registered email address.
14.2 The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this page periodically.
14.3 Continued use of the town33 platform following notification of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you must cease use of the platform and may request account closure.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way town33 handles your personal data, please contact us:
15.2 town33 aims to acknowledge privacy-related requests within 5 business days and to resolve them within 30 days of receipt. Complex requests or those requiring third-party verification may take longer; affected players will be kept informed of progress.
15.3 If you are dissatisfied with our handling of your personal data or your rights request, you may escalate your concern to the relevant data protection supervisory authority in your jurisdiction.
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